Refund policy

HS Tuning Return & Exchange Policy

At HS Tuning, we are committed to providing the highest quality performance components for your vehicle. We understand that project builds evolve, and sometimes a return is necessary. By making a purchase through our website, you agree to the following return policy and terms of sale.

1. General Agreement

By placing an order with HS Tuning, you acknowledge that you have read, understood, and agreed to this Return Policy. We reserve the right to refuse any return that does not meet the criteria outlined below.

2. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • Condition: Items must be in original, brand-new condition. They must not have been installed, mounted, or modified in any way.

  • Packaging: All parts must be returned in their original, undamaged manufacturer packaging, including all manuals, hardware, and accessories included in the original shipment.

  • Timeframe: Return requests must be initiated within 30 days of the original delivery date.

3. Return Fees & Logistics

We strive to keep our operations efficient so we can continue bringing you the best performance parts. Please note the following regarding costs:

  • Restocking Fee: All approved returns are subject to a 15% restocking fee. This fee covers the costs associated with inspecting, repackaging, and processing the return back into our inventory.

  • Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. HS Tuning is not responsible for items lost or damaged during return transit.

4. Non-Returnable Items

The following items are strictly final sale and cannot be returned for any reason:

  • Items that have been installed or show signs of installation.

  • Special-order or custom-manufactured parts.

  • Software, tuning files, or electronic items that have been unsealed or activated.

  • Clearance or "Open Box" items sold as-is.

5. How to Initiate a Return

If your item meets the criteria above, please follow these steps:

  1. Contact Us: Reach out to our team at [sales@hstuning.com] with your Order Number and the reason for the return.

  2. Authorization: Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.

  3. Shipment: Clearly mark the RMA number on the outside of your package. Returns sent without an RMA number may be refused or delayed.

  4. Inspection: Upon arrival, our team will inspect the item to ensure it meets our return criteria.

  5. Refund: Once approved, your refund will be processed to the original payment method, minus the 15% restocking fee, within 5–7 business days.

Note on Damaged or Defective Goods:

If you believe your order arrived damaged or with a manufacturing defect, please contact us immediately upon receipt (within 48 hours). Do not attempt to install the part. We will work with you to expedite a replacement or find a resolution.