HSTuning Shipping Policy

• Last Updated: August 2026
  
  

1. Order Processing Times

• Processing Window: Standard order processing takes 1 to 3 business days (Monday through Friday, excluding weekends and major holidays).
  
  
• Special Orders & Custom Tunes: Performance tuning devices, custom-coded modules, or built-to-order components may require additional processing time before shipment. If an item is backordered or subject to a significant delay, we will contact you via email or phone.
  
  
• Cut-Off Time: Orders placed after 2:00 PM EST will typically begin processing the following business day.
  
  

2. Shipping Rates & Delivery Estimates

• Domestic (U.S.) Shipping: We offer standard ground options as well as expedited services (such as 2nd Day Air and Next Day Air where available). Delivery times depend on the carrier service selected at checkout.
  
  
• Oversized & Freight Items: Large or heavy components (such as exhaust systems, intercoolers, roll bars, liquids, or large body panels) may incur additional oversized shipping or freight fees. These will be highlighted during checkout or communicated to you prior to fulfillment.
  
  

3. Shipment Confirmation & Order Tracking

• Once your order has been processed and leaves our warehouse, you will receive a Shipment Confirmation email containing your tracking number.
  
  
• The tracking link will typically become active within 24 hours of dispatch.
  
  

4. International Shipping

• Customs, Duties, and Taxes: International shipments may be subject to import duties, taxes, tariffs, and VAT levied by the destination country's customs office. These charges are the sole responsibility of the customer.
  
  
• HSTuning includes the required commercial customs documentation with each international shipment, but we cannot alter declared item values or predict specific country-customs fees. Please check with your local customs office prior to ordering if you have questions regarding potential costs.
  
  

5. Missing, Lost, or Damaged Packages

• Damaged Items: If your package arrives visibly damaged, please retain all packaging materials and damaged goods, and take photos immediately. Contact our support team via email at sales@hstuning.com within 48 hours of delivery for additional steps and guidance.
  
  
• Lost or Stolen Packages: HSTuning is not responsible for packages marked as delivered by the carrier or lost due to incorrect address information provided at checkout. Ensure your delivery location is secure. If tracking shows an anomaly or failure to deliver, please reach out to the carrier directly or contact our customer support.
  
  

6. Contact Us

• Email: support@hstuning.com
  
  
• Hours: Monday – Friday, 9:00 AM – 5:30 PM EST