Returns, Refunds, Warranty
Returns will not be accepted after 30 days of purchase, and a 15% restocking fee applies to all orders that are not a result of an error made by HS Tuning. Returns will be refused if the part is not:
– In the original packaging and undamaged.
– Product has not been installed.
– Complete with all parts, manuals and print material.
Please note the following parts are not returnable:
– Electrical components
– ECU Software
– Repairs Manuals
– Wheels and Tires
– Hand fabricated and custom parts
– All parts identified as special order
Attn: Returns Department
30205 Clemens Road Unit A
Westlake, OH 44145
Your RMA number must be visible on the outside of the packaging in order for your return to be processed properly.
HS Tuning offers only quality products to its customers. If your part fails due to defects in workmanship or materials within the first year of ownership, contact HS Tuning and provide us with a copy of your original invoice as proof of purchase. HS Tuning will not refund money, but will work with you to replace or warranty parts. Either HS Tuning or the product manufacturer will test or inspect the product before a warranty claim adjustment is finalized. Any product that fails due to misuse, neglect, unintended application or improper installation will not be covered under any warranty. HS Tuning is not liable for consequential and incidental damages and/or costs incurred of any kind, including those caused by products sold by HS Tuning.
In addition to the parts listed above that are non-returnable, HS Tuning cannot offer any full warranty coverage on wearable mechanical items and electrical components.